Exchange and Return Policy
Welcome to Darkaar's Exchange and Return Policy page. We understand that sometimes, despite our best efforts, a product may not meet your expectations. This policy outlines the guidelines for exchanging or returning items purchased from our store.
Eligibility for Exchange or Return
In order to be eligible for an exchange or return, please ensure that the following conditions are met:
- The item must be in its original condition, unworn, unwashed, and with all tags attached.
- The request for exchange or return must be made within 7 days of receiving the item.
- Proof of purchase, such as the order number or receipt, must be provided.
Exchange Process
If you wish to exchange an item for a different size, color, or style, please follow these steps:
- Contact our customer support team at support@darkaar.com within 7 days of receiving the item to initiate the exchange process.
- Provide the order number, the item you wish to exchange, and the desired replacement.
- Our customer support team will guide you through the return shipping process and provide you with a return label.
- Once we receive the returned item and verify its eligibility, we will ship the replacement item to you.
Return Process
If you wish to return an item for a refund, please follow these steps:
- Contact our customer support team at support@darkaar.com within 7 days of receiving the item to initiate the return process.
- Provide the order number and the item you wish to return.
- Our customer support team will guide you through the return shipping process and provide you with a return label.
- Once we receive the returned item and verify its eligibility, we will process the refund to your original payment method.
Non-Eligible Items
Please note that the following items are not eligible for exchange or return:
- Items that have been worn, washed, or altered.
- Items without their original tags.
- Items purchased during a sale or promotional period.
Shipping Costs
For exchanges or returns due to sizing issues or personal preference, the customer is responsible for the return shipping costs. However, if the item received is defective or incorrect, Darkaar will cover the return shipping costs.
We recommend using a trackable shipping service for your return or exchange to ensure its safe arrival. Darkaar is not responsible for any lost or damaged packages during the return shipping process.
If you have any further questions or need assistance with the exchange or return process, please don't hesitate to contact our customer support team at darkaarofficial@gmail.com. We are here to help!